Policy & Terms

Please review the following policies that govern the use of Stateline Deer & Pet Recovery services and this website.

Last updated: March 15, 2026

1. Overview

Stateline Deer & Pet Recovery ("Stateline Deer & Pet Recovery", "we", "us", or "our") provides search, tracking, and recovery-related services for domestic pets and wildlife within our service area. These Policy & Terms (the "Policy") describe how we operate, your responsibilities as a client, our limitations of liability, and how we handle your information when you use our services or visit our website.

By requesting or engaging our services, or by using this website, you agree to be bound by this Policy. If you do not agree, please do not use our services or this site.

2. Scope of Services

2.1 Types of Services

Stateline Deer & Pet Recovery may offer, among other services:

  • Lost pet search and field response
  • Tracking and recovery assistance for injured or deceased wildlife (including deer) within legal guidelines
  • Phone and online consultation related to lost pet and wildlife encounters
  • Collaboration with local shelters, veterinarians, and authorities where appropriate

2.2 No Guarantee of Outcome

Our team uses experience, tools, and best practices to increase the chances of locating or recovering an animal. However, we cannot and do not guarantee that your pet or an animal will be found, safely recovered, or that a particular outcome will be achieved. Environmental factors, the animal’s condition, property access, and third-party actions are outside of our control.

3. Client Responsibilities

To help us operate safely and effectively, you agree to:

  • Provide accurate, complete, and timely information about the animal, last known location, and circumstances.
  • Maintain reachable contact information and be available for updates during active search efforts.
  • Obtain permission for us to enter private property or coordinate access with landowners where necessary.
  • Follow safety instructions provided by our team, including staying clear of active tracking paths when requested.
  • Comply with all applicable local, state, and federal laws relating to animals and property access.

You are solely responsible for decisions you make based on our recommendations (such as traps, cameras, or outreach efforts) and for ongoing care of the animal once located.

4. Safety, Risk & Limitation of Liability

Search and recovery activities can involve inherent risk to people, property, and animals. By engaging our services, you acknowledge and accept these risks.

4.1 General Safety

You agree not to interfere with our active search or tracking activities and to prioritize your own safety and that of others at all times. You must keep children and other pets under control and away from search zones unless specifically directed otherwise.

4.2 Property & Access

You are responsible for obtaining permission from landowners or property managers for any private property access necessary for our work. We are not liable for trespass or disputes related to access where you have not secured proper permissions.

4.3 Limitation of Liability

To the fullest extent permitted by law, Stateline Deer & Pet Recovery, its owners, contractors, and volunteers shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to property damage, personal injury, or loss of animals, arising out of or relating to our services or your use of this site.

5. Fees, Payments & Cancellations

Specific pricing, deposits, and payment terms may be provided in writing, via invoice, or in a separate agreement at the time you book services. Unless otherwise stated:

  • Fees are based on time, distance, complexity, and resources used, not on the outcome of the search.
  • Deposits, if required, are typically non-refundable once a team has been dispatched.
  • You are responsible for any additional costs agreed to during the search (for example: extra mileage, equipment, or extended time).
  • Late payments may incur reasonable late fees or suspension of future service until your account is current.

We understand that situations change quickly. If you need to cancel or reschedule, please notify us as soon as possible so we can adjust resources and, where applicable, discuss any partial refunds or credits at our discretion.

6. Privacy & Information We Collect

We collect and use information to provide services, communicate with you, and improve our operations. This section summarizes our general practices; a more detailed privacy notice may be provided separately if required by law.

6.1 Information You Provide

This may include:

  • Contact details (name, phone number, email, address)
  • Details about your pet or the animal involved (description, medical concerns, behavior)
  • Location information, maps, or photos related to the search area
  • Payment and billing information when required to process transactions

6.2 How We Use Your Information

  • To respond to your requests and provide search and recovery services
  • To communicate updates, recommendations, and outcomes related to your case
  • To schedule, invoice, and process payments
  • To improve our services and training based on anonymized trends and outcomes
  • To comply with legal requirements or cooperate with lawful requests

We do not sell your personal information. We may share limited details with trusted partners (such as veterinarians, shelters, or law enforcement) when it is reasonably necessary to support the search or comply with law.

7. Website Use & Content

The content on this website is provided for general informational purposes and to help you understand our services. It is not a substitute for professional veterinary care, legal advice, or emergency services.

  • You may not copy, reproduce, or distribute our content or media without prior written permission.
  • You agree not to use this website in any way that could damage, disable, or impair its operation.
  • Links to third-party sites are provided for convenience only; we do not control and are not responsible for their content or practices.
  • Any testimonials or case stories are individual experiences and do not guarantee similar results.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our services, operations, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our services or website after any changes become effective means you accept the revised Policy.

9. Contact & Questions

If you have any questions about these policies, your information, or our services, please contact Stateline Deer & Pet Recovery using the details provided on our Contact page or the information listed on our main website.

In emergencies or life-threatening situations, always contact local animal control, wildlife authorities, or emergency services first.